SimplyGame

Refund & Returns Policy

Last Updated: May 20, 2025

At SimplyGame.Online (https://simplygame.online/), we strive to ensure 100% satisfaction with your purchase of digital codes, software keys, and gaming essentials. Due to the nature of digital products, our refund policy is designed to be fair, transparent, and compliant with industry standards.

1. Digital Product Nature

All products sold on our platform (e.g., Steam wallet codes, Xbox Live Gold deals, Fortnite V-Bucks, software licenses) are digital and delivered instantly. Once purchased, these items cannot be physically returned. As such, all sales are final unless explicitly stated below.

2. Eligibility for Refunds

Refunds are only considered in the following cases:
✅ Invalid Codes: If a code (e.g., PlayStation Plus discounts, Minecraft codes) fails to activate due to a verified error on our end.
✅ Duplicate Charges: If you are accidentally charged multiple times for the same order.

Refunds are NOT provided for:
❌ Buyer’s remorse (e.g., accidental purchase).
❌ Code redemption issues caused by user error (e.g., entering codes incorrectly).
❌ Regional restrictions imposed by third-party platforms (e.g., Steam, Xbox).

3. How to Request a Refund

To submit a refund request:

  1. Contact Us Within 24 Hours: Email team.support@simplygame.online with:
    • Order number.
    • Screenshot/video showing the invalid code error.
    • Platform (e.g., Nintendo eShop, Windows Store) where the code was tested.
  2. Verification: Our team will investigate within 2-3 business days.
  3. Resolution: If approved, we’ll issue a refund or replacement code.

4. Processing Refunds

  • Approved Refunds: Processed to the original payment method within 5-10 business days.
  • Replacements: Invalid codes may be replaced with a valid one at our discretion.

5. Exceptions

  • Pre-Order Codes: If a pre-ordered game code is canceled by the publisher, we’ll issue a refund.
  • Fraudulent Activity: We reserve the right to deny refunds for suspicious transactions.

6. Contact Us

For refund inquiries or assistance with gift cards, software keys, or gaming codes:
Email: team.support@simplygame.online
Subject Line: “Refund Request – Order #[Number]”

7. Policy Updates

We may update this policy to reflect changes in laws or business practices. Revised versions will be posted here.